Services

If you are a ATA Spectroscopy customer and require help in the operation or repair of JASCO instruments then please contact the Customer Help Centre.

Help Desk advice

These are remote services provided free of charge by phone and email.


Instructions to users regarding recommended instrument operation.

Instructions

An assessment of the reliability of data/measurement results.

Assessment

Remote diagnosis of possible faults or incorrect instrument operation.

Remote diagnosis

On-site and workshop Services

These are usually on-site services and materials which require a quotation and a purchase order.


Supply of spares, consumables and where available calibration standards.

Supply

Method development and Standard Operating Procedures.

Method development

Instrument repairs and upgrades, both on site and in our workshops.

Repairs and Upgrades

Routine maintenance and instrument calibration.

Maintenance

Operator training




Items marked with an asterisk (*) are required.

# The Customer Help Centre is operated by the parent company ATA Scientific.


Looking for the most suitable spectrometer for your project?

Call us directly on (02) 9541 3535 or contact us online for a free consultation.




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